FAQ
Questions & answers
Orders, delivery, payment, returns, sizes and our shops in Douala.
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Ordering
How do I order?
Add your pieces to the bag, open Checkout, choose pickup, delivery in Douala or DHL, then the payment method. You get an order number right away.
Do I need an account?
No. Your name and phone number are enough. An account lets you see all your orders in one place.
How do I follow my order?
Open "Track my order" and type your order number and the phone number you used.
Delivery
How much is delivery in Douala?
It depends on your quarter: Akwa 1,000 FCFA · Deïdo 1,000 FCFA · Bonapriso 1,500 FCFA · Bali 1,500 FCFA · Makepe 2,000 FCFA · Bonabéri 2,000 FCFA · Bastos 3,000 FCFA (no cash on delivery). Delivery is free from 20,000 FCFA.
Can I pick up in a shop?
Yes, pickup is free: KMC Deïdo: KMC Deïdo, Marché Saker, opposite King Deïdo Pharmacy, Douala (3P86+G7W) (Mon to Sat 8 AM to 8 PM · Sun 10 AM to 6 PM) — Petit Marché Akwa Nord: Petit Marché Akwa Nord, Akwa, Douala (Mon to Sat 8 AM to 8 PM · Sun 10 AM to 6 PM).
Do you ship outside Cameroon?
Yes, worldwide with DHL Express (USA, Europe, Asia, Africa). We confirm the shipping price with you after the order.
Payment
Which payments do you accept?
MTN Mobile Money (*126#, 677 285 410), Orange Money (#150#, 690 577 617) and cash on delivery in Douala (not in every quarter, and not for DHL).
Is paying by Mobile Money safe?
Yes. Pay only to our official numbers. We will NEVER ask for your PIN, OTP or CVV.
When is my order confirmed?
After we see your payment (Mobile Money) or when you receive it (cash on delivery). Your order page shows the status.
Returns & sizes
Can I exchange or return?
Write to us on WhatsApp with your order number before or right after delivery; we look at each case with you.
Which size should I take?
Tell us your usual size and height on WhatsApp; we check the piece and advise you before delivery.
Our shops & support
Where are your shops?
KMC Deïdo: KMC Deïdo, Marché Saker, opposite King Deïdo Pharmacy, Douala (3P86+G7W) (Mon to Sat 8 AM to 8 PM · Sun 10 AM to 6 PM) — Petit Marché Akwa Nord: Petit Marché Akwa Nord, Akwa, Douala (Mon to Sat 8 AM to 8 PM · Sun 10 AM to 6 PM).
How do I contact you?
WhatsApp 677 285 410 or 690 577 617, e-mail support@mileshustler.shop, or the chat at the bottom right of the website.